I'm sorry about the issue. Do you remember the password ***** the wrong email address?
Do you mean you cannot open any program on the laptop?
Do you have backup?
What's the model of your laptop? Is it new?
Does it show an email address at the password ***** login screen on the problematic laptop?Do you also have another working Windows XP, Vista, or 7 or 8 or 10, or Mac computer?
Please reply at the box below. Thank you.
Thank you. What happens when you try to sign in your old twc email address at the twc.com website, what happens?
When you try to reset your microsoft account password, then when prompted, select the option "I don't have any of these", what happens?
Thank you. Have you tried the option "Forgot your TWC Email Password?" at the twc.com email website, and check? Do you currently have service with TWC?
And/or if you'd like to, we can reset the computer fresh, like brand-new.
Please let me know. Thank you.
Sorry about that. If you really need your data, then you can take out the hard drive from the laptop, then connect it to another working computer using with a USB hard drive adapter / enclosure, then you can get your data out, then connect the hard drive back to the laptop, then reset the laptop. If you do not need the data, then you can do the reset now.
Here are the steps to reset your laptop:
Do you see a menu / the Troubleshoot option when trying the above steps?
Please reply at the box below to continue. Thank you.
How is it going? Is the computer working now? Do you still need help with this?
It's been a few days. Is there still any issue? Please reply at the box below. Thank you.
If you still need help with this issue or with anything else, please reply at the box below, so I can help further. If everything is fine, can you please take a moment to rate my service by clicking on the 5-star icon at the top, then click on Submit. Thank you very much,