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Ask Sandy Your Own Question

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
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I recently made the mistake of getting a new email address.

Customer Question

I recently made the mistake of getting a new email address. I thought I was just getting new gmail information and instead I have a new email address. I don't want this gmail address (*****@******.*** want to reinstate my original gmail address which is***@******.***. HELP!!!! I LOVE gmail and want to go back to my
original address. The computer is something I don't understand. I'm a Senior Citizen and totally confused about this gmail stuff. All I know is I want to go back to my original address. PLEASE HELP ME!!! THANK YOU.
Vernamae Johnson
Submitted: 8 months ago.
Category: Email
Expert:  Kamil Anwar replied 8 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 8 months ago.
Expert:  Kamil Anwar replied 8 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 8 months ago.
I cannot keep paying more money. I paid $35 already. Can I just get an answer? PLEASE
Expert:  Kamil Anwar replied 8 months ago.

Yes, i thought you wanted remote service. Please click the link below and tell me if it signs you out of the new gmail account?

https://accounts.google.com/Logout?hl=en&continue=https://mail.google.com/mail&service=mail&timeStmp=1457991538&secTok=.AG5fkS_hw6e2XsoFAADG1IGrGmcTaP6Cqg

Expert:  Kamil Anwar replied 8 months ago.

After it signs you out, you can choose the old account from the list and sign back into it. OR you can sign in from here by clicking the link below:
https://accounts.google.com/ServiceLogin?sacu=1&scc=1&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&osid=1&service=mail&ss=1&ltmpl=default&rm=false#identifier

Let me know if you have any additional questions and if this resolved the issue. If not, let me know.

Customer: replied 8 months ago.
I still have the problem. PLEse HELP! I've written my problem many times,paid money and 3 hours later I still haven't got it fixed. PleAse, PLEASE, PLEse help
Customer: replied 8 months ago.
PLEASE HELP
Customer: replied 8 months ago.
Help!
Customer: replied 8 months ago.
Help pleSe
Expert:  Sandy replied 8 months ago.

Hi, I'm Sandy and I look forward to help you today with the best answer possible.

I'm sorry about the issue.

I will work with you until it gets fixed. This is a question and answer session. Please do not hesitate to reply back to me at the box given below.

May I connect with you remotely to check/fix the issue directly?

Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

I'm also ready to provide you phone support. Please let me know.

Expert:  Sandy replied 8 months ago.

Please follow the steps given below:

Step A: Sign-out of this newly created Gmail account by clicking the link given below:

http://mail.google.com/?logout

Step B: Please sign into your original account as given under:

Click the link: http://gmail.com

If it shows the newly created gmail account, please click Sign in with a different account.

And enter your original gmail account and its password.

If you'r not able to login, please click "Need Help" and then choose "I don't know my password" and create a new password.

If you have any other query regarding this issue, please reply back to me at the box given below.

Please take a second to rate my service by clicking stars at the top of the screen then submit. Bonus/tip is highly appreciated.

Thank you, ***** *****

Expert:  Sandy replied 8 months ago.

Hi,

I'm following up with you to see how everything is going.

Could you please tell me if you have followed the steps provided?

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else please take a second to rate my service by clicking stars at the top of the screen then submit, that would be greatly appreciated.

Thank you, ***** *****