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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have lost my old phone and have bought a new one but now I

Customer Question

I have lost my old phone and have bought a new one but now I am unable to receive my email on my old domain which was***@******.*** I also have lost all my old photos every time I try to rectify this problem they ask for my email which I cannot access
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What's the error or message when signing in your hotmail email at the hotmail.com website?

What's the model of your phone?

Do you have a phone number ending with the two digits 85?

Do you also have a windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Let me know when you are ready and online i will help you configure the email to your new phone and will try to retrieve old emails however lost photos cannot be retrieved.

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