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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have lost my old phone and have bought a new one but now I

Customer Question

I have lost my old phone and have bought a new one but now I am unable to receive my email on my old domain which was***@******.*** I also have lost all my old photos every time I try to rectify this problem they ask for my email which I cannot access
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.


I'm sorry about the issue. What's the error or message when signing in your hotmail email at the website?

What's the model of your phone?

Do you have a phone number ending with the two digits 85?

Do you also have a windows xp, vista, or 7, or 8, 10, or mac computer?

Please reply at the box below. Thank you,

Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Let me know when you are ready and online i will help you configure the email to your new phone and will try to retrieve old emails however lost photos cannot be retrieved.

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