How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
20304743
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

My password is not being accepted, and is one I have always

Customer Question

My password ***** ***** being accepted, and is one I have always used and was transferred from verizon yesterday!!!! Please phone to assist me, as I just spent over 1 hour with tech (in India) and have no more patience. (###) ###-#### HELP PLEASE
Submitted: 8 months ago.
Category: Email
Expert:  Byron replied 8 months ago.

Hi Virginia. To reset your AOL password, start here: https://i.aol.com/account/password/start

Customer: replied 8 months ago.
your help was not valid. Void my $payment--not of value!
Customer: replied 8 months ago.
new password ***** not accepted!!! No value to me--do not charge me one penny!!!!
Customer: replied 8 months ago.
I can open my computer, receive email, but cannot send. My password ***** not accepted. That is why I needed help--which I did NOT receive!!! What am I being charged for--incorrect help???
Customer: replied 8 months ago.
If this is what AOL is all about, wow--what a miserable situation!
Expert:  Byron replied 8 months ago.

Can we do a screen sharing session so I can take a look at this?

Customer: replied 8 months ago.
I CAN open computer and receive mail--just cannot send!
Expert:  Byron replied 8 months ago.

Can we do a screen sharing session so I can take a look at this?

Customer: replied 8 months ago.
I have never been charged for service and do not like this now. This change to AOL is not my choice and I should not be financially punished for what I did not request. AOL had a good reputation, but this was never brought to our attention. Perhaps this email sit. is just temporary?
Expert:  Byron replied 8 months ago.

Hi Virginia. Can we do a screen sharing session so I can troubleshoot the issue?

Customer: replied 8 months ago.
Not for $26.
Expert:  Byron replied 8 months ago.

Disregard the pop-up. There will be no extra charge.

Expert:  Byron replied 8 months ago.

Thank you. From your computer, please click the link below (after reading this). When the page opens click the green I Agree button and the connection download will begin. When the file has downloaded (Elsinore.ScreenConnect.Client) select Run or Open. If Windows asks, Allow changes to be made. When the file has loaded we should be connected.

http://www.justanswer.com/remotedesktop/join.aspx?Session=dc4952bf-c854-44b7-b9ae-690c7da82da3#

Related Email Questions