I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
What's the model of your new cell phone?
What happens when you go to the gmail website www.gmail.com and sign in your gmail email address?
Please reply at the box below. Thank you.
What is your gmail account you're having issues with?