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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Able to send email message. Unable to receive messages.

Customer Question

Able to send email message. Unable to receive messages.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
outlook 2013 is my email.
Expert:  Viet - Email Tech replied 1 year ago.

What does your email address end with, such as @gmail.com, @hotmail.com, @yahoo.com, @aol.com, etc.?

Can I connect remotely to your computer, so I can fix your email issue directly for you?

Please reply at the box below.

Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who can assist you with the problem you described.

It looks like the previous Expert is not available any more. May I know if you still require assistance with this problem?

I am awaiting your reply.

Thanks,
IT Miro

Expert:  IT Miro replied 1 year ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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