Welcome to JustAnswer.com, my name is ***** ***** I will do my best to assist you.
How are you accessing facebook?
From a windows pc, a mac, an iphone, an android phone, a tablet?
Thank you.. Is it windows laptop, or a mac?
And what browser are you using.. Internet explorer, chrome, safari, or firefox?
Lets try the following as a first step. It may be that compatibility view was turned on, or off.. Heres how to check
If switching those views doesnt fix the issue.. Then lets try resetting internet explorer next.. Heres how.
If neither steps fixes the issue, or if you get stuck on any of these steps you are welcome to reply and let me know where your stuck, and I will assist you further as needed.
if these steps work, please dont forget to return and click and submit a rating to show that I was able to assist you.
I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
HI, I seen your request for a secure remote connection.. I tried to accept it and it said payment failed.
Ive sent the offer back to you, once approved I can send you the connection steps so we can connect.
With that being said, did you try the two written steps I suggested? Or did you want me to connect and try and repair the issue for you?
Understood.. Ive sent the offer back to you for you to approve.. When I tried to accept the screen connection offer you sent me, it said payment failure.
Our customer service should be able to help you with the payment issue.
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