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John T. F.
John T. F., Mac Druid
Category: Email
Satisfied Customers: 3016
Experience:  Setting up and servicing Email accounts since 1994!
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I have an Apple ipad and I can't send out mail. I get my

Customer Question

I have an Apple ipad and I can't send out mail. I get my incoming mail. I also can get Facebook anymore. I used to be able to do both of these.
Submitted: 1 year ago.
Category: Email
Expert:  John T. F. replied 1 year ago.

Can you tell me what version of iOS you are currently running, please?

From the Home screen;

tap Settings

tap General

tap About

On the About screen, look for the "Version" information. Please let me know what it says.

Thanks,

John

Customer: replied 1 year ago.
8.4.1 (12H321)
Customer: replied 1 year ago.
I don't want to pay $26.00 more. I just paid $30.00. What does that do?
Expert:  John T. F. replied 1 year ago.

Thanks,

and who is the email provider for the account you are having issues with currently?

John

(you're likely receiving an automated offer for an additional service, you can ignore that)

Customer: replied 1 year ago.
It is Mediacom. I called them and they said everything is working on their end. They said to get in touch with Apple.
Expert:  John T. F. replied 1 year ago.

Ok,

it's probably best to delete and re-add the account back to the iPad.

TO REMOVE ACCOUNT

From the home screen, tap Settings.

tap “Mail Contacts, Calendars”

From the Accounts section, tap the email account you wish to remove.

tap “Delete Account”.

tap “Delete” to confirm.

TO ADD ACCOUNT

In Settings > “Mail Contacts, Calendars”…

In the Accounts section, Tap “Add Account”.

tap your email provider or use "Other" if not listed

Follow the onscreen steps and provide the required information to configure your account. In the boxes provided you should enter your name, complete email address, password, and a description of the account.

Once you’ve entered your information, in the top right, tap Next.

After your account has been verified, in the top right, tap Save. (Note: Make sure that the Mail option is turned ON.)

When the account setup has been completed, test that it works properly.

Thanks and good luck!

John

Customer: replied 1 year ago.
It says it is unable to verify account information.
Expert:  John T. F. replied 1 year ago.

This is usually because of a password ***** username error.

Are you able to sign into webmail at the following link without issue?

https://webmail.mediacombb.net/

John

Customer: replied 1 year ago.
No
Expert:  John T. F. replied 1 year ago.

Ok, what error do you get there when trying to sign in?

Customer: replied 1 year ago.
It says user name or password ***** *****
Customer: replied 1 year ago.
I know they are correct because I have them written down.
Expert:  John T. F. replied 1 year ago.

Ok, you can call Mediacom back and verify that info to see why it isn't being accepted by them or you can reset the password *****:

http://so.mediacomcc.com:60080/emailGarden/page/userAuthentication.faces

Then go back and finish adding the account to your iPad again.

John

Customer: replied 1 year ago.
I called Mediacom back and now I have no emails at all. I tried setting up a new account like they said and that didn't work. I still can't get Facebook back either.
Expert:  John T. F. replied 1 year ago.

Ok, I'm not clear, do you now have a working email account with Mediacom? Your email sign in problem was with them specifically. Are you saying they could not help you regain access to your original account?

John

Customer: replied 1 year ago.
They told me to call Apple back and tell you the port for incoming mail is 110 and the outgoing is 25. He said if I have SSL - No.
Expert:  John T. F. replied 1 year ago.

I'm afraid you still need to clarify.

When I asked you to sign into the webmail portal for Mediacom that was directly on their site and nothing to do with your Apple iPad. You indicated you could not sign in. Has that been remedied?

Customer: replied 1 year ago.
No, I am getting off of here and calling Discover to have them remove the $30.00 on my credit card. I am worse off now then when I started.
Expert:  John T. F. replied 1 year ago.

I'm sorry you are frustrated but I am only try to help. Your email problem was originally with Mediacom. If they can not provide you with a working account then that is not the fault of Apple or myself. Your mail was not working previously because of your issue with Mediacom. The iPad problem was only a symptom.

What is the reason they can not restore access to your email account?

John

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