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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
Just to set your expectation the printer has a problem with the print head however if you can tell me how old is the printer is then i can suggest you further troubleshooting steps that might fix the printe head issue. If the printer is more than 2 to 3 years old the printer head teands to be clogged and needs a good manual cleaning, Let me know how old the printer is.
CLick on the link given below and follow the print head removal and cleaning steps. Let me know how it goes.