How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Since the last update to windows I cannot find my e-mails, I

Customer Question

Since the last update to windows I cannot find my e-mails
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Email Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I don't know where to go to get my e-mails
JA: Is there anything else the Email Technician should be aware of?
Customer: no
JA: Our top Email Technician is ready to take your case. Just pay the $5 fully refundable deposit and I'll fill the Email Technician in on everything we've discussed. You can go back and forth with the Email Technician until you're 100% satisfied. We guarantee it.
Submitted: 11 months ago.
Category: Email
Expert:  Byron replied 11 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Do you check your email through your internet browser (Internet Explorer, Mozilla Firefox, Google Chrome, for example)

or do you use a program like Windows Live Mail or Microsoft Office Outlook?

Customer: replied 11 months ago.
office outlook
Expert:  Byron replied 11 months ago.

OK, thanks. Is this an update to Windows 10 that you are referring to?

If not, what version of Windows are you now using?

Expert:  Byron replied 11 months ago.

Let's see if you can get Outlook to open.

Hold down the Windows logo key (just to the left of the Alt key and spacebar)

and press R on the keyboard.

The Run box will open.

In the text area type: outlook.exe and click OK.

Does Outlook open?