Hi there and welcome
For which email service is this for?
I never mentioned anything about any extra money. I asked a question 4 hours ago and I am still waiting on you to answer it so I can help you.
yes I saw, I will try again to ask you
ok, if you follow the process to reset the password, what is the results?
ok, then it will not be possible to reset it, you would have to ask her for this information.