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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 35310
Experience:  Over 15 year experience in Email Systems and Programs
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My sister is incarcerated. We have dpoa and need into her

Customer Question

My sister is incarcerated. We have dpoa and need into her account to take care of some legal details. I was able to get as far as where to send password ***** and it won't take my email address
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

For which email service is this for?

Customer: replied 1 year ago.
I have already paid $30 to get this far and now u want $37 more to answer my question
Expert:  Richard replied 1 year ago.

I never mentioned anything about any extra money. I asked a question 4 hours ago and I am still waiting on you to answer it so I can help you.

Customer: replied 1 year ago.
Needing access to a password
Expert:  Richard replied 1 year ago.

yes I saw, I will try again to ask you

For which email service is this for?

Customer: replied 1 year ago.
Expert:  Richard replied 1 year ago.

ok, if you follow the process to reset the password, what is the results?

https://www.google.com/accounts/recovery/

Customer: replied 1 year ago.
It takes me to her reset email and I don't know what her Hotmail address was.
Expert:  Richard replied 1 year ago.

ok, then it will not be possible to reset it, you would have to ask her for this information.