Hi Martine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. When was the last time you were able to access this problem Yahoo Mail account?
Also, are you trying to access this Yahoo Mail account since it is used as an alternate email of your Apple account?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information and I am very sorry about the issue. Please let me clarify the scenario first.
You want to regain access to this "*****@******.***" account because Apple will send you a recovery code to that account to recover your Apple account? Is that correct?
Thank you for requesting Secure Remote Assistance. I accepted the request but there was an error.
I am still here, I will connect to your computer once the error from your end is cleared.
I am still here. Yes, please take your time and we can resume with this later when you are back and available.
There was a payment issue when I tried to accept your request for secure remote assistance. I will not be able to fulfill the request until the issue from your end is fixed. I think you need to call your bank to check if they are blocking your payment.
I am sorry but I only provide remote access support. I do not provide phone support. We will resume tomorrow then.