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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Customer Question

hi
Submitted: 8 months ago.
Category: Email
Expert:  Jess M. replied 8 months ago.

Hi Martine, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. When was the last time you were able to access this problem Yahoo Mail account?

Also, are you trying to access this Yahoo Mail account since it is used as an alternate email of your Apple account?
Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 8 months ago.
yesterday I have tried but it was after hour.
apple send me an e-mail with the alternate he has I cannot recovery my password ***** apple because of password *****
Customer: replied 8 months ago.
the guy in which was creating the e-mail for me put an alternate e-mail I don't have access to and I am no longer in Haiti. He died.
Expert:  Jess M. replied 8 months ago.

Thank you for writing back with that information and I am very sorry about the issue. Please let me clarify the scenario first.

You want to regain access to this "*****@******.***" account because Apple will send you a recovery code to that account to recover your Apple account? Is that correct?

Customer: replied 8 months ago.
I am waiting for for you sir
Customer: replied 8 months ago.
Expert:  Jess M. replied 8 months ago.

Thank you for requesting Secure Remote Assistance. I accepted the request but there was an error.

I am still here, I will connect to your computer once the error from your end is cleared.

Customer: replied 8 months ago.
ok
Customer: replied 8 months ago.
what do you find for me
Customer: replied 8 months ago.
are you there?
Customer: replied 8 months ago.
as I do not have any answer from you I have to go, I have to go to work early. sorry I will miss you maybe an other day.
I wait to long
Expert:  Jess M. replied 8 months ago.

I am still here. Yes, please take your time and we can resume with this later when you are back and available.

There was a payment issue when I tried to accept your request for secure remote assistance. I will not be able to fulfill the request until the issue from your end is fixed. I think you need to call your bank to check if they are blocking your payment.

Thank you.

Jess

Customer: replied 8 months ago.
you can call me tomorrow between 3: to 6pm
Expert:  Jess M. replied 8 months ago.

I am sorry but I only provide remote access support. I do not provide phone support. We will resume tomorrow then.

Thank you.

Jess