My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
Paulette, I can provide detailed written instructions for you that should help you to recover your password. I am uploading them as a pdf file. If anything is unclear or you need help, just reply to me here.
If this information that I have provided is helpful to you, kindly take a moment to rate my service. You can provide a rating by clicking on the stars and then clicking on submit. If you need more help, please let me know so we can continue to work together. Your complete satisfaction is my goal! Thank you!