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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot seem to set up a microsoft account on my phone....I

Customer Question

I cannot seem to set up a microsoft account on my phone....I have ahtc one (M8) phone and would like to set up an account
Submitted: 9 months ago.
Category: Email
Expert:  michelleclive replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

What is the make and model of the phone you want to setup Microsoft account on?

Customer: replied 9 months ago.
htc advantage one (M8)
Expert:  michelleclive replied 9 months ago.

do you have a Microsoft account already working?

Customer: replied 9 months ago.
No
Expert:  michelleclive replied 9 months ago.

you will have to setup an account first. are you chatting with me on a computer?

Customer: replied 9 months ago.
although it didcome up on the phone as jkm1951 but i don't recall setting up an account
Expert:  michelleclive replied 9 months ago.

sign up for Microsoft account click on the bottom given link.

https://login.live.com/login.srf?lc=1033

Customer: replied 9 months ago.
Nothing is working - nothing I have submitted has worked....or been accepted. At this point I feel I would be better off going to the ATT store and let them sort this out.....thank you for trying..............J
Expert:  michelleclive replied 9 months ago.

Its very simple to follow the link and the steps i gave you will have to make sure that the phone has active internet connection and then you will be able to follow the steps to sign in if you want i can walk you through.