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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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My Win 10 recently crashed and eliminated several of my

Customer Question

My Win 10 recently crashed and eliminated several of my programs including Outlook 2007. I have since reinstalled my Outlook but I can not get it to connect to mail.yahoo.com where it used to connect. Could someone send me a list/sequences of what I need to do starting with creating e-mail account and getting it to connect with Yahoo. It used to do that automatically but now it tells me it can not connect and even if I enter server info, I still can not connect.
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is your yahoo email password ***** working at the yahoo.com website or not?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
Unfortunately I think Win 10 is still here
Yes
Expert:  Viet - Email Tech replied 1 year ago.

Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:

http://www.justanswer.com/remotedesktop/join.aspx?Session=6ff5bd60-ede7-4099-ade6-c33edc301561

, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,

Expert:  Viet - Email Tech replied 1 year ago.

1. Click on the website below in order to connect remotely with me:

http://tinyurl.com/jmu6osc

2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.
3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.
Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.

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