I'm sorry about the issue. Do you use Hotmail email?
What happens when you enter your email password? Is there any error or message?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
When you go to the hotmail.com website and sign in your email address, then what happens?
What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.