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Hello, Barbara. My name is ***** ***** I'll be happy to assist today.When you attempt to log into Windows Live mail, do you receive an error message, in other words, how far can you get and where does it stop you? Thanks!
Absolutely. I'll leave this ticket open and we can resume when it is more convenient for you.
That's no problem. It happens to all of us. Drive safe.
Hello, Barbara. I can understand your concern especially after those two episodes. It has been a common problem with individuals posing as a Microsoft representative.As for the subscription, JustAnswer does offer a subscription service but you can also pay per question. You are listed as having a subscription. You are welcome to contact our customer service department at 1(###) ###-####and close that subscription. I apologize for any inconvenience that may have caused.However, as a technical expert, I would advise having your computer scanned to make sure any malware is off your computer and not sitting dormant only to rear its ugly head again. I can help you with that or you can also have a local computer shop do the work.Good luck with your surgery and have a good day. Thanks.