Hi Linda, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am sorry about issues. Are you using a Windows computer or a Mac?
Also, what email account are you having trouble with? Is it Hotmail? Gmail? or others?Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Are you trying to access the email using a web browser?
If yes, what exactly is the error message you are getting?
Can I remotely access your computer using our Secure Remote Assistance so that I can directly check and fix your issues while you watch?