I'm sorry about the issue. What email do you use, such as Bigpond, Hotmail, Yahoo, Gmail, AOL, etc.?
What did Bigpond say?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Is there any error or message?
Please click on the website below in order to connect with me remotely:
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you,
1. Click on the website below in order to connect remotely with me:
2. Then press at the same time the two keys Ctrl and J on the keyboard, then the Downloads window should open.3. Then there, open / run the item called Elsinore.ScreenConnect.Client and install it.Please reply at the box below. Thank you.
Thank you. What email do you use, such as Bigpond, Hotmail, Yahoo, Gmail, AOL, etc.?
Please do the following to connect remotely with me, then I can help you directly.
1. Click on the website below:
When you see the item Elsinore.ScreenConnect.Client , then open / run it, then what does it show?
No problem. When you see the item Elsinore.ScreenConnect.Client , then open / run it, then what does it show? Please let me know. Thank you.
2. Then click on Run (or Open) on the right of the item Elsinore.ScreenConnect.Client at the bottom, then what happens?
Please reply at the box below. Thank you.
Do you see anything at the bottom? Let's click on the new website below:
, then there, click on Download file
, then click on Run (or Open) on the right of the item Elsinore at the bottom, then what happens?
I'm sorry. Can you allow Chrome to run? Can you try going to that website in Internet Explorer instead of Chrome?
Can we keep this issue open when you are available to continue? We guarantee our service, so don't worry. Thank you.
We've emailed you. Did you receive any email message from JustAnswer / Viet? Thank you.
You can click on the My Account option at the top, and check your email address there.
And/or press at the same time the two keys Ctrl and T to open a new tab window, then go to your email.
And/or go to the website JustAnswer.com any time. Thank you.