How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31127
Experience:  Over 15 year experience in Email Systems and Programs
32989067
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

When I t my email icon I get an add this has been a problem

Customer Question

when I hit my email icon I get an add for gmail this has been a problem for a long time before u answer I would like to know what the fee is for your info I am an 85 years old and this is very new to me im not stupid just a little dumb
Submitted: 9 months ago.
Category: Email
Expert:  Richard replied 9 months ago.

Hi there and welcome

I cannot see the fee here, as I am just an engineer, but you see it on this question as the question value.

Let me know if we can proceed please

Customer: replied 9 months ago.
I thought I was signed up for the 18$ fee if s0 yes precede this is very strange
Expert:  Richard replied 9 months ago.

Then thats how much you paid....

So the issue though Nancy is you cannot sign into your Gmail account?

Customer: replied 9 months ago.
Expert:  Richard replied 9 months ago.

Thank you

Click on Add Account on that page, enter in your gmail email address and then your password ***** tell me what then happens please.

Customer: replied 9 months ago.
I don't understand what is an add account
Expert:  Richard replied 9 months ago.

Ok, When you go to www.gmail.com

What do you exactly see Nancy?

Customer: replied 9 months ago.
at the moment I see your khelp page when I hit the icon foe email I get a full page commercial for gmail cant u key into my account and see what I mean
Expert:  Richard replied 9 months ago.

No, as its not to do with your account but your computer.

I can though connect to your computer, I think this is better.

Click this link, click I agree and run the file so I can connect please.

http://www.justanswer.com/remotedesktop/join.aspx?Session=811361b3-6fae-42d3-967c-f16c14f70712