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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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AOL will not open or load in

Customer Question

AOL will not open or load in
Submitted: 9 months ago.
Category: Email
Expert:  Mr.Med replied 9 months ago.

Hello and welcome to justanswer, My name is ***** ***** i will be assisting you today,

I'm sorry about the issue,what is the version of your windows computer? What is happening when you attempt to open aol software? Are you receiving any type of error message?

Thank you

Customer: replied 9 months ago.
no error message
Customer: replied 9 months ago.
using win 8 on a Dell computer
Expert:  Mr.Med replied 9 months ago.

Ok, Please open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=74a52e9a-2e78-49d9-91b3-5081c47cd179

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Mr.Med replied 9 months ago.

Please accept my offer and follow the steps below :

open up the following link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=74a52e9a-2e78-49d9-91b3-5081c47cd179

Join the session, then a remote file will be downloaded.

OPEN/RUN the remote file from your downloads (press CTRL + J to open up the Downloads window).
PS - If we are not connected in five minutes, please reply back to me below.

Expert:  Mr.Med replied 8 months ago.

Hi,

Do you still need help please?