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Hello and thanks for choosing JustAnswer. My name is ***** ***** I'd be more than happy to assist you.
Is there a recovery email address associated with your Yahoo account by any chance?
Okay. Let me look into this a little bit further for you. I'll be with you in just a moment.
What is the Yahoo email address you are having issues with?
When was the last time you signed into this Yahoo email?
Hmmm. Yahoo accounts are only de-activated unless they are 12 months inactive which doesn't seem to fit this situation. Did you have a phone number associated with your Facebook account?
Ah so both Facebook and Yahoo are linked to your old phone number.
It seems that in this situation the only remaining option would be to get in touch with Yahoo's customer service team. They can be reached at +1(###) ###-####
I've confirmed on the Facebook side there's no other options unfortunately. Yahoo should be able to help you out however so you can get back up and running again.
I'm very sorry that I couldn't provide a better answer. Unfortunately Facebook and Yahoo are pretty tight on security and they need a way to verify who you are.
No you're not stupid. Things happen. The last thing you think of when you get a new phone number is ***** your email and Facebook. I would definitely try that Yahoo number though. That resolved another issue like this that I assisted a customer with in the past.
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