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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Have changed my password and I still can not send emails. I

Customer Question

have changed my password ***** I still can not send emails. I am looking at the following on my phone Cannot Send Mail The username or password ********@******.*** is incorrect
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When it says wrong username or password, does it let you enter your email address / email password?

Is your comcast email currently working fine on the computer?

What's the model of your phone?

Is your comcast email password ***** working fine at the Comcast website comcast.net?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Nothing worked
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry. Did you see all my questions in my previous replies?

Can I connect remotely to your computer, so I can check your email account directly through your computer first, then it will work on the phone?

Please reply at the box below. Thank you.

Expert:  Viet - Email Tech replied 1 year ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.