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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My wife cannot log in her account which is ***************

Customer Question

my wife cannot log in her account which is *************** Can you call her at *************
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when logging her account?

Do you or does she also have a phone number ending with the two digits 89?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 9 months ago.

Please stay with me on this web page.

1. Do you or does she also have a phone number ending with the two digits 89?

2. Do you have windows xp, vista, or 7, or 8, 10?

Please type at the box below on this web page only, then click on the Send button below to communicate with me. Thank you.

Customer: replied 9 months ago.
1. Her phone is ************
2. Windows 8
Expert:  Viet - Email Tech replied 9 months ago.

Thank you. OK, what about the phone number ending with the two digits 89? Is that your phone number? Or is it an old phone number? Please reply at the box below. Thank you.

Customer: replied 9 months ago.
That is her phone. Mine is ***********
Expert:  Richard replied 9 months ago.

Hi there

Do you still need help with this? I can call but its an additional service. Please accept the offer so I am able to call

Thank you

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