Good morning. My name is*****'m a certified computer professional with 15 years of experience. It would be my pleasure to assist you with this.
I'll need to ask a few questions. What operating system do you have on your computer? For example, Mac, Windows Vista, Windows 7, 8/8.1, or 10? Who is your email provider? For example gmail, yahoo, outlook, etc? Any details that you can provide will be helpful.