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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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The phone nomber associated with my yahoo account is no

Customer Question

the phone nomber associated with my yahoo account is no longer active, how can i change my information if ive forgotten my password ***** cant access my email?
Submitted: 1 year ago.
Category: Email
Expert:  arsufi2002 replied 1 year ago.

Hi,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

You know its a difficult job to retrieve email account once you lost the recovery Email/Mob number

Expert:  arsufi2002 replied 1 year ago.

By the way, is there any other device which you have still access to same email like mobile / Tablet / Laptop

etc

Expert:  arsufi2002 replied 1 year ago.

Besides share the email id

Waiting for your reply

Customer: replied 1 year ago.
I need Yahoo to send code to my new phone can u help me with this? my phone # ***** *****
Customer: replied 1 year ago.
Customer: replied 1 year ago.
r u there
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
well i guess u cant help me, and i paid $42 for this. thank u so much
Customer: replied 1 year ago.
why has no one answered my question?
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  arsufi2002 replied 1 year ago.

Dear *****ny,

I still can't find your email id.

Please share email id

Thanks

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

Thanks for reply..

ok, you already mentioned you have not access to mob( 3** ***92)

But let me know if you have access to below email ID

d*********@******.***

If so, please share complete email id.

waiting for your reply

Thanks

Customer: replied 1 year ago.
no, i just tried to open it it and yahoo said they didnt recognize it.
Expert:  arsufi2002 replied 1 year ago.

Would you please share recovery email id please (d*********@******.***)

Thanks

Customer: replied 1 year ago.
Expert:  arsufi2002 replied 1 year ago.

Dear *****ny,

I am waiting for your reply..

Please open your secondary email(*****@******.***). You can see a reset code from yahoo. Please share it asap as it may get expire after few minutes..

Thanks

Expert:  arsufi2002 replied 1 year ago.

We are in last phase, if you got the reset we will able to reset password

Have you got the reset code.

Still waiting for your reply

Customer: replied 1 year ago.
I told you that Yahoo does not recognize the***@******.***, therefore I cant get the reset code.
Expert:  arsufi2002 replied 1 year ago.

what about this mob number.

(3**) ***12

Customer: replied 1 year ago.
no its not activeeither
Customer: replied 1 year ago.
the only mob number i have active is(###) ###-####now, since i relocated.
Expert:  arsufi2002 replied 1 year ago.

Dear *****ny,

I appreciate your patience.

At this point i am afraid that i can't assist you further since we have no access to any of the recovery methods provided by yahoo.

It would be better if you contact yahoo support and see if they can help us on this

1-***-***-****

1-***-***-****

1-***-***-****

Please update status

Thanks

Expert:  arsufi2002 replied 1 year ago.

Hello Danny,

Have you called yahoo support?

Did it help you

Please reply

Expert:  arsufi2002 replied 1 year ago.

Greetings Danny..

Have you got positive result from Yahoo..

Please update me the status

Regards,

Fiyaz

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