Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. What email service are you having trouble accessing with? Is it Gmail or Yahoo Mail?
Please let me know by replying to me here so that I can help you further.
Thank you for writing back. Yes, the most common cause for this is when Hotmail detected an unusual activity on your account.
Can you please tell me the username part of your account? (the part before @hotmail.com)
Thank you for writing back. Yes, it will be better if you are using a computer when recovering the hotmail account. I can also remotely access your computer so that I can directly help you in recovering and fixing your Hotmail account while you watch, using our secure remote assistance.