Hi there and welcome
No sorry, for security reasons it wont show the rest. But to check, is this to sign into your computer? Or to actually access the email account and the emails within it?
Your credit card details will then be linked to the account so you can find it out this way by calling (as we cannot discuss credit card numbers here)
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Explain this is about a paid account, not the free service and you need the details in order to get access to your office program so you can download it again.
Let me know how you go please
If yop purchased it this way then its not the microsoft account you need, and its not even helpful as its not linked to an account, its a 25 digit number, thats what you will have received from the retailer then, and you need this number. Can you contact the retailer again for this number as they have it on record.
Then you download office from here.
let me know how you go please
Not the email address, its like asking where your house is without an address, but, uninstall office, use the 25 digit code and reinstall it again from the link I gave as you should then be able to make a new account.
Sorry, what so you mean with
"as the 25digit code makes direct reference to the unidentifiable email"
Did you go to the link I gave you and enter in the code?
ok, so they have a copy of it, call the number I gave you and give them the product code so they can look it up please
ok, concerning they would not look this information up for you and it took 5 1/2 hours for them to sat no is really strange as they are generally quite helpful. Possibly you had a very unhelpful person, but this is your only course of action, it should not take 5 1/2 hours to have them say this so that in itself is a concern, but you would have to try to get them to give you the information else your going to have to purchase office again as we have exhausted all other options for this sorry,
No, its a paid service, and you already made the deposit when you made the question. I can only go through all the options you have which we did, and indicate to you what you need to do, which is to contact the number I gave and using the product key, get the linked account. It has not been an issue with previous customers before so I am not sure why they are giving you such a hard time, which is why I would advise you to try calling them back again.
Please tell me which information I was skip reading?
And you do not need to go to Paypal, if you do not wish to pay for the service received you can just request a refund.
you have to go here for refund
ok, sorry not seeing specifically where I missed information which is what I asked you for.