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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
When you say not able to connect what is the exact error message it shows?
Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other ?
How do you open this email usually, is it using any email client like Microsoft Outlook,windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.
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