Hello. My name is ***** ***** I will be assisting you today.
What email program are you using?
I'm here, do you want to continue?
Yes it sounds like the send/receive settings are not entered correctly.
Make sure MSN is setup with these settings http://group-mail.com/email-settings/hotmail-email-settings/
You could try removing the account and adding it again.
Checking in to see if you still need help with this issue, if so please reply at your convenience.
I thought group mail was the program you were using to access your email.
Maybe you can print screen the program so I know what your'e using.