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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Need my g-mail recovered

Customer Question

need my g-mail recovered
Submitted: 1 year ago.
Category: Email
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

How were you forced to change emails, had you forgotten your password?

May I start a remote session so we can work on the problem together from your computer?

Please reply using the box below.

Regards,
Martin

Customer: replied 1 year ago.
google mail stoppoed working and Igot the request to change my e-mal. after doing so Ilost all of ,y oldemail.i would like t start tecovery and ido not object to you logging on my vomputer
Expert:  Martin replied 1 year ago.

It might be a little bit difficult to recover it if you don't know your password, with the secure remote session I can recover it for you using special tools for account recovery.

I can only give you limited instructions on what you can do from your end and I'll need more info.

What happens when you log out of your new Gmail account, are you able to type in a different email address to sign in with?

Do you know your password ***** babic.milan1 ?

When's the last time you accessed it?