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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am unable to access my email account. I have had this

Customer Question

I am unable to access my email account. I have had this problem for some time.
Account name***@******.***
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when following the instructions from Yahoo help?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
I have a iPad.Yes we can do a remote session.
Expert:  Viet - Email Tech replied 9 months ago.

Besides the iPad, do you also have a Windows or Mac computer?

Can you please tell me what happens when you follow the instructions from Yahoo help? Is there any error or message?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
There is a message that my session has timed out. And I have not entered my email.
Expert:  Viet - Email Tech replied 9 months ago.

OK, please let me know the followings:

Besides the iPad, do you also have a Windows or Mac computer?

What's the error or message when trying to access your yahoo email address at the yahoo.com website?

Can you please tell me what happens when you follow the instructions from Yahoo help? Is there any error or message?

For the security question from Yahoo, what's your father nickname?

Please reply at the box below. Thank you.

Customer: replied 9 months ago.
I. Have noWindows or Mac computer (I have a IPad-2)
The message says contact failed and I should try again later.I have access to my email.
Expert:  Cody replied 9 months ago.

Are you still having issues with this?