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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have folders in my outlook email. I save email

Customer Question

I have folders in my outlook email. I save email correspondence in these folders. The content/messages in one of the folders is missing. I do not not know it was accidentally erased or what. How can I recover the messages?
Submitted: 9 months ago.
Category: Email
Expert:  Dustin replied 9 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

When you say outlook, do you mean outlook online at

Or, did you access or have you ever accessed your email account using the actual outlook desktop program ( thats a part of microsoft office suite )

Customer: replied 9 months ago.
I have used hotmail for many years. It is my understanding MS converted all hotmail users to outlook. I did nothing to make this happen. I have an icon on my desktop that launches my email.
Expert:  Dustin replied 9 months ago.

The icon on your desktop..

If you right click that icon and click properties, what does that icon say it is?

Customer: replied 9 months ago.
When I click on properties 6 tabs come up. General, shortcut, security detail, previous versions,compatibility.
Expert:  Dustin replied 9 months ago.

On the general tab..

where it says type of file and description, what does yours say ?

Customer: replied 9 months ago.
the type is shortcut and the description is Microsoft Outlook
Expert:  Dustin replied 9 months ago.

It sounds like you have the actual microsoft outlook program.

When you open microsoft outlook, does it look similar to this?

Or this

Customer: replied 9 months ago.
I'm not sure I understand. I dont get either. It just opens to my mail. It does say outlook 2013.
Customer: replied 9 months ago.
I will need to leave for about 2 hours in 20 minutes, at 11:30
Expert:  Dustin replied 9 months ago.

My apologies for the delay in getting back to you.

Outlook 2013, thats what I was looking for.. Thank you~

We should be able to restore your old mail from outlooks data file. This isnt always the easiest operation, to avoid making any possible mistakes that might delete or damage more of your data Im going to send you an offer for a secure remote connection again. This will allow me to connect to your computer, locate your outlook data file. And restore the missing data for you, on screen.

Dustin S.

Customer: replied 9 months ago.
Can we do that when I get back?
Expert:  Dustin replied 9 months ago.

We certainly can, I will be working till 2 am tonight eastern time ( another 12 hours )

When you are ready to continue, let me know!

Dustin S.