Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
When you say outlook, do you mean outlook online at outlook.com?
Or, did you access or have you ever accessed your email account using the actual outlook desktop program ( thats a part of microsoft office suite )
The icon on your desktop..
If you right click that icon and click properties, what does that icon say it is?
On the general tab..
where it says type of file and description, what does yours say ?
It sounds like you have the actual microsoft outlook program.
When you open microsoft outlook, does it look similar to this?
My apologies for the delay in getting back to you.
Outlook 2013, thats what I was looking for.. Thank you~
We should be able to restore your old mail from outlooks data file. This isnt always the easiest operation, to avoid making any possible mistakes that might delete or damage more of your data Im going to send you an offer for a secure remote connection again. This will allow me to connect to your computer, locate your outlook data file. And restore the missing data for you, on screen.
We certainly can, I will be working till 2 am tonight eastern time ( another 12 hours )
When you are ready to continue, let me know!