Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Ed, even though it was set up to avoid re entering your password, sometimes for various reasons it will ask. If you are having trouble getting in, its likely you are using the wrong password. Who is your email provider?