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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot send emails from my incredimail they go to the

Customer Question

i cannot send emails from my incredimail they go to the outbox and dont get sent. i get my incoming mail
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Kamil Anwar replied 1 year ago.

I sent request for remote service, please accept it then follow steps here to connect with me.

Customer: replied 1 year ago.
my emails go to the outbox and don't get sent. it could be because they are zip files???
Expert:  Kamil Anwar replied 1 year ago.

Either the size of the files is not allowed to be relayed by your e-mail provider, or the settings are wrong.

Customer: replied 1 year ago.
what happens now?
Customer: replied 1 year ago.
they money has already gone from my paypal account.
Expert:  Kamil Anwar replied 1 year ago.

If it is the size, then you have to reduce the size, if it is the settings then you'll need to fix it. I sent you the request for remote service, please accept by clicking accept offer then follow steps here to connect with me.

Customer: replied 1 year ago.
i'm lost i have removed the emails from the outbox to a new folder called drafts
Expert:  Kamil Anwar replied 1 year ago.

Now can you try to send? What is the part after the @ symbol of your e-mail address?

Expert:  Kamil Anwar replied 1 year ago.

You can also attach zip files to wikisend.com and just send the link in the email.

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