Need Help With Email? Ask Your Email Questions Online
I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.
First you are going to need to create another email address with Hotmail. Please go to the following link to create that.https://signup.live.com/signup.aspx
Once you create the new address do the following...
Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.
Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/