Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
As far as payment, if we cant help you, then you will be entitled to a full refund. All you have to do is message me and I will send you the refund request link.
Now, as far as the issue at hand. Lets start with your mail account.
Who is your mail account with.. Gmail, aol, yahoo, etc ?
Also, what email program do you use to access your imap account. mac mail, outlook 2013, thunderbird, windows mail, etc ?