Hi Tom, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. I highly suggest that we use our Secure Remote Assistance option so that I can directly check your problem and fix the issues while you watch.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($26) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Thank you for writing back and I am glad that you were able to resolve your issues yourself. If you need anything else later, please let me know by replying here, I will be happy to assist.
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