I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?
Have you tried anything?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hello, my name is ***** ***** I will do my best to assist you.
It seems the previous expert has opted out. Did you still need assistance with this issue?
If so, it may be best if we speak over the phone. Once you respond we can figure out the best way to proceed.