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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35265
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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I loaded win 10 on my Toshiba laptop witch locked it up now

Customer Question

I loaded win 10 on my Toshiba laptop witch locked it up now I am back on win 7 but I can not get my Hotmail account to work . ********@*******.***. I lost my pass word when it crashed , can you help me Hal Philp .
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Please try the following:

1. Click on the website below:

https://account.live.com/ResetPassword.aspx

2. Then there, select the option "I forgot my password", then click on Next at the bottom.

3. Then in the first box, type in your hotmail email address.

4. Then in the second box, type in the characters as shown on the page.

5. Then click on Next at the bottom. Then follow the instructions there in order to reset your microsoft / Hotmail account password.

Please reply at the box below to continue. Thank you.

Expert:  Viet - Email Tech replied 9 months ago.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.