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Ask Viet - Email Tech Your Own Question

Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 35224
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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We recently changed our email password but now we are unable

Customer Question

we recently changed our email password ***** now we are unable to send emails
Submitted: 9 months ago.
Category: Email
Expert:  Viet - Email Tech replied 9 months ago.

Hi,

I'm sorry about the issue. Are you currently able to receive emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 9 months ago.
never mind I figured it out now how do I cancel the free trial i'm don't want to pay for this service.
Expert:  Viet - Email Tech replied 9 months ago.

Great. There is no trial for you. Do you have any other computer question / issue I can help you with today?

Customer: replied 9 months ago.
no
Expert:  Viet - Email Tech replied 9 months ago.

We are canceling this per your request. If you need help with anything else, please come back any time. Thank you for the update.

Customer: replied 9 months ago.
I show you charged me $42, I want the reversed because you didn't actually help me
Expert:  Viet - Email Tech replied 9 months ago.

I'm sorry; yes, your full deposit is being refunded. If you need help with anything else, please come back any time. Thank you for the update.

Customer: replied 9 months ago.
thank you so much, sorry for the misunderstanding on my part
Expert:  Viet - Email Tech replied 9 months ago.

You're welcome. No problem. Thank you.