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Viet - Email Tech
Viet - Email Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 36808
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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We recently changed our email password but now we are unable

Customer Question

we recently changed our email password ***** now we are unable to send emails
Submitted: 1 year ago.
Category: Email
Expert:  Viet - Email Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Are you currently able to receive emails fine?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
never mind I figured it out now how do I cancel the free trial i'm don't want to pay for this service.
Expert:  Viet - Email Tech replied 1 year ago.

Great. There is no trial for you. Do you have any other computer question / issue I can help you with today?

Customer: replied 1 year ago.
no
Expert:  Viet - Email Tech replied 1 year ago.

We are canceling this per your request. If you need help with anything else, please come back any time. Thank you for the update.

Customer: replied 1 year ago.
I show you charged me $42, I want the reversed because you didn't actually help me
Expert:  Viet - Email Tech replied 1 year ago.

I'm sorry; yes, your full deposit is being refunded. If you need help with anything else, please come back any time. Thank you for the update.

Customer: replied 1 year ago.
thank you so much, sorry for the misunderstanding on my part
Expert:  Viet - Email Tech replied 1 year ago.

You're welcome. No problem. Thank you.

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