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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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An ex-boyfriend has hacked my daughters computer and deleted

Customer Question

An ex-boyfriend has hacked my daughters computer and deleted Facebook and emails accts. Can that be fixed?
Submitted: 1 year ago.
Category: Email
Expert:  Richard replied 1 year ago.

Hi there and welcome

First, can you tell me which email accounts this involves please (so with which email services eg: gmail, hotmail, yahoo ect)?

Thank you

Customer: replied 1 year ago.
hotmail/ or outlook, it's my daughters account her facebook was deleted also
Expert:  Richard replied 1 year ago.

Thanks

First we look at hotmail and getting this back. Whats the exact message she now gets when she tries to sign into her account?

Customer: replied 1 year ago.
I am at my computer now, she is at work... can we contact you after she gets home?
Expert:  Richard replied 1 year ago.

yes thats no problem

Customer: replied 1 year ago.
Do I just sign back in and ask for Richard?
Expert:  Richard replied 1 year ago.

You can just return to this question, and send me a message like your doing now.