Hi there and welcome
Can you go to the "Mail" Preferences->Accounts Tab, and after choosing the account on the left side, click on "Advanced" along the top right.
Then deselect the box "Automatically detect and maintain account settings".
Then tell me if the box is not greyed out anymore please
Sorry I do not completely understand your response. Your saying its not greyed out anymore?
If its fixed.. then what more do you need?
Sorry but I am really not following on your messages... The issue is the boxes are greyed out, you replied, they are not greyed out now after doing my instructions and the fix is fixed.
So you can now add your mail accounts right?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
I am sorry, but I am finding it very hard to understand your communications and if you have even done my initial instructions, this is why I offered the additional services, else we will be spending a lot of time try to just communicate basic instructions.
Just to be sure, you do not want me to take over the computer and fix this and you would prefer to work here via messages correct?
No problem, I am going to opt out of working with you further as I find it difficult to understand your messages, this is probably an issue on my side.
You do not need to do anything, you will be notified if another expert takes over your case and you can continue with them.
Hello, my name is ***** ***** I will do my best to assist you.
Im sending you an offer for a secure remote connection, where I can temporarily connect to your mac and work on this issue directly.
This is the most effective use of my expertise and this will save us both a ton of time. If I am unsuccessful in fixing the issue, you will be entitled to a full refund of all fees.
Once that offer is accepted, I will send you the connection steps.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Its very strange that customer support isnt responding, as we have an entire office dedicated to customer support.
Im not sure how you are reaching them, have you tried calling in?
Available 6am to 9pm PST
The rest of the world1-***-***-****