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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I can't get past my log in screen and have no way to reset

Customer Question

I can't get past my log in screen and have no way to reset my password. Can you help walk me thru a reset
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Is it on your computer and which operating system is it?

Customer: replied 1 year ago.
my fathers) and I think windows 8
Expert:  Kamil Anwar replied 1 year ago.

Is there any e-mail address showing up on the login screen?

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

What is it?

Customer: replied 1 year ago.
We can reset his password ***** change it to my Microsoft office account since I have that info
Expert:  Kamil Anwar replied 1 year ago.

Do you have access to the phone number ending in 50 and if a text is sent to this number, will you be able to receive it now?

Customer: replied 1 year ago.
No but I can access his email from my phone. His phone has been converted to a landline in the assisted living facility
Customer: replied 1 year ago.
I can receive a text in my phone
Expert:  Kamil Anwar replied 1 year ago.

an email has been sent to to his AOL address, can you access it now and look for an email from Microsoft, and type me the code they've sent.