Hi, Bill. It's Alison. I tried calling the number that you provided but only got voice mail and I posted an alternate link but did not hear back from you. Let's try this one more time please.
If this doesn't work, please let me know and I will provide a link to team viewer.
Bill, are you still with me? Here is a link to the original question:
If you will return to that question you will see that I provided a phone number for you to contact me. Also, you can double check to make sure that the number that you provided is correct, as I was unable to reach you on that number.