Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
Im sending you an offer for a secure remote connection. With that, I will be able to connect to your mac from here, and then I can work on this issue directly and solve it for you while we speak in chat or over the phone.
Once this offer is accepted, I will send the connection steps.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.