I'm sorry about the issue. Is there any error or message?
What exactly did you try?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know when you are available i will help you fix the problem.