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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I forget my microsoft password microsoft account

Customer Question

i forget my microsoft password ***** my microsoft account
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

Is this your computer login or email?

Customer: replied 1 year ago.
no i just want to reset my password
Expert:  Cody replied 1 year ago.

To what account tho? Is this email or your computer login?

Customer: replied 1 year ago.
no i am on another computer my home computer won't let me in without the microsoft password
Expert:  Cody replied 1 year ago.

To be able to reset it, we'll need a blank CD and access to another computer to burn a program to the CD.

Customer: replied 1 year ago.
no i don't want the remote the message on my new computer told me to go to account.live.com/password/reset to change the password
Expert:  Cody replied 1 year ago.

You can try that, go through the steps to see if you have an alternate email or phone setup to reset it.

Customer: replied 1 year ago.
No we don't need all that don' charge me you are no help at all.
Expert:  Cody replied 1 year ago.

I don't know what you expect, I can't reset your password.

You have to go through the steps with Microsoft, or if that doesn't work you will have to burn a CD with a program that can reset the local password.