Hello. My name is ***** ***** I will be assisting you today.
Is this your computer login or email?
To what account tho? Is this email or your computer login?
To be able to reset it, we'll need a blank CD and access to another computer to burn a program to the CD.
You can try that, go through the steps to see if you have an alternate email or phone setup to reset it.
I don't know what you expect, I can't reset your password.
You have to go through the steps with Microsoft, or if that doesn't work you will have to burn a CD with a program that can reset the local password.