How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

Four weeks ago the gmail account I've had suddenly stopped

Customer Question

Four weeks ago the gmail account I've had for years suddenly stopped being shown on my computer and a "create a new account" keep coming up. Yesterday I clicked on this and didn't realize by filling in the form, I was creating an entirely new gmail account. I want to delete this new account and return to my first account. How do I do this? Thank you for your help.
Submitted: 1 year ago.
Category: Email
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 1 year ago.
This is more confusing than I thought it would be and I can't afford to pay for an answer. I'll have to try and figure out what else I can do to delete the new account and return to the original account. Thank you for your time
Expert:  Kamil Anwar replied 1 year ago.

You just have to sign out and sign back in. I don't think this is confusing.