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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Four weeks ago the gmail account I've had suddenly stopped

Customer Question

Four weeks ago the gmail account I've had for years suddenly stopped being shown on my computer and a "create a new account" keep coming up. Yesterday I clicked on this and didn't realize by filling in the form, I was creating an entirely new gmail account. I want to delete this new account and return to my first account. How do I do this? Thank you for your help.
Submitted: 11 months ago.
Category: Email
Expert:  Kamil Anwar replied 11 months ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 11 months ago.
This is more confusing than I thought it would be and I can't afford to pay for an answer. I'll have to try and figure out what else I can do to delete the new account and return to the original account. Thank you for your time
Expert:  Kamil Anwar replied 11 months ago.

You just have to sign out and sign back in. I don't think this is confusing.