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Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 2180
Experience:  Systems Administrator
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I have gotten locked out of my Gmail account due to someone

Customer Question

I have gotten locked out of my Gmail account due to someone attempting to login to my account from an unrecognized device. I do not have a back up email linked to my account. This piece of info is required on the account reset form. Is there a way I can restore my account?
Submitted: 1 year ago.
Category: Email
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 year ago.

What is your email account, do you have a phone number tied to it?

If not you'll have to create a temporary account so Google has a way of reaching you about restoring your account.

Customer: replied 1 year ago.
I have a phone attached to it.
Customer: replied 1 year ago.
I have a phone attached to it.
I mean I have a phone number attached to it.
Expert:  Cody replied 1 year ago.

Go here https://www.google.com/accounts/recovery/

I don't know password *****> enter email / continue --> I don't know last password *****> have them send a text message to your phone

Customer: replied 1 year ago.
I know the password. However the account has been locked by google.
Expert:  Cody replied 1 year ago.

What does it say? Does it give you a link to fill out questions? If so you'll need to create a new temporary email account so they can contact you.

Customer: replied 1 year ago.
We went through the account reset or recovery form. Many times answered all the questions but one of them is what alternative email is linked to your account. There is none. It requires an answer and when we offer one they contact us at but is not linked it says sorry we don't recognize that account as the right answer.
Customer: replied 1 year ago.
Rushing my typing. Bad run on sentence. Do you get it?
Expert:  Cody replied 1 year ago.

Try going through this process here https://support.google.com/accounts/contact/disabled2

Customer: replied 1 year ago.
Ok I'll give it a try
Customer: replied 1 year ago.
we submitted the form we don't know if anything yet. Thank you for providing the contact.
Expert:  Cody replied 1 year ago.

yw

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
Hi Cody, I wrote to the address you gave me twice. The last time they wrote back saying there is a pending appeal on my account and to please wait.
Thank you for asking. I am still waiting to get into my email
Expert:  Cody replied 1 year ago.

ok sounds good, thanks for the update